Refund Policy

Refund Eligibility

A refund request may be approved under the following circumstances:

• The ordered service was not delivered as described.
• The published content does not comply with the agreed order requirements.
• A publisher is unable to complete the order and no suitable replacement is available.
• The order is canceled by Yanshur before publication.
• The live links delivered do not meet the specifications confirmed at the time of purchase.

Refund requests submitted for reasons outside the agreed service scope may not be eligible.

Refund Request Period

• Customers may submit a refund request within 3 calendar days from the date the live links are delivered.
• Refund requests submitted after this period may not be considered.
• Requests must be submitted directly from your account through the Orders section.
• You can request refunds from the "Refund Button" that will be shown in your order actions section.

How to Request a Refund

To request a refund:

1. Log in to your Yanshur account.
2. Navigate to My Account → Orders.
3. After completing the process, you will see the "Refund Button".
4. Click Refund.
5. Provide a detailed explanation along with any supporting information.

Our support team will review your request and may contact you if additional information is required.

Review Process

Each refund request is reviewed individually. Our team will verify:

• The original order requirements.
• The published article.
• The live URL(s).
• Any communication related to the order.
• Whether the service was delivered according to the agreed specifications.

Yanshur reserves the right to approve, partially approve, or decline refund requests based on the outcome of this review.

Refund Method

If a refund is approved, the amount will be returned using the original payment method whenever possible. Please allow 7–14 business days for the refund to be processed, depending on your payment provider.

Non-Refundable Cases

Refunds are generally not available when:

• The order has been successfully delivered according to the agreed specifications.
• The customer changes their mind after publication.
• The customer requests changes that were not included in the original order.
• The content or links are removed due to actions taken by the customer or third parties after successful delivery.
• The refund request is submitted more than 3 days after delivery of the live links.